Payment Options
For online orders, Twilly23 accepts Paypal.
Processing Time
Normal processing time is 1-3 business days for in stock items. For custom orders, please allow 2-3 weeks to create your item. Upon completion your item will be mailed out within 1-3 business days.
Return Policy
At Twilly23, we want you to be 100% satisfied with your purchase. You can return your item within 14 days from the date of purchase. Returned items must be in the same condition as received. Buyer will be responsible for the shipping cost of returning the item. After receiving your return, your refund will be processed within 1-3 business days via the original method of payment.
Shipping Information
Shipping – Domestic Orders
All USA orders come with free shipping via USPS Priority Mail.
Shipping – International Orders
International orders will be charged extra for shipping. Items will be shipped via Priority Mail International. Customers are responsible for international fees such as import duties, taxes, etc. Shipping prices vary according to country. Please email us before placing your order for a shipping quote.
To get a shipping quote, add an item or items to the cart, then enter your country, state, AND zip code. You need to enter your zip code to see the most accurate shipping quotes.
Return Policy
At Twilly23, we want you to be 100% satisfied with your purchase. You can return your item within 14 days from the date of purchase. Returned items must be in the same condition as received. Buyer will be responsible for the shipping cost of returning the item. After receiving your return, your refund will be processed within 1-3 business days via the original method of payment.
Please email us before returning any item(s). We will not accept nor be responsible for returns that we did not authorize. Returns of in-stock items in re-saleable condition will receive a refund of the purchase price (minus shipping and handling) if the return is made within thirty days of purchase.
Re-saleable condition means the item(s) must be in the original, un-damaged packaging, along with any accessories, parts and instructions.
Returns of special ordered items will receive a refund of the purchase price, minus shipping and handling and a 15% re-stocking fee. You are responsible for return shipping costs. You are responsible to pack and ship the item(s) in such a way as to ensure their safe and intact arrival.
Defective Merchandise
We try to inspect all merchandise before shipping, but if something you receive is defective, notify us right away, and we will do what we can to correct the situation.
Privacy Policy
We do not share, sell, trade, rent or otherwise distribute the names and/or contact information of our customers to any outside parties.
